Terms of Use

Purpose
The individual enterprise under the trade name “TSIMOURIS APOSTOLOS INDIVIDUAL ENTERPRISE” and trading as “creations folegandros”, based in Chora Folegandros, with VAT number 034047037 Tax Office of Thira, GEMI number 048184338000 (hereinafter referred to as the “Company”) has created the website www.creations-folegandros.gr (hereinafter the “Website”) for the purpose of selling its products electronically via the internet. The use of the Website, as well as the individual services offered through it, is subject to these Terms of Use, the applicable Privacy Statement, and the Company’s Cookies Policy.

Acceptance of Terms
Please read these terms carefully. Accessing or using the Website, even merely browsing it, signifies the unconditional acceptance of these Terms of Use, the Privacy Statement, and the Cookies Policy, as they may be amended from time to time, which apply to all content, pages, graphics, images, photos, and files included on the Website. Continued access or use of the Website after modifications to these Terms of Use, the Privacy Statement, and the Cookies Policy is construed as acceptance of such modifications. If any user does not agree to these terms, they must refrain from using the Website and from any transaction with it.

Right to Use
The services of the website are not intended for or directed at individuals under the age of 18. By accessing the Website, each user declares that they are at least 18 years old.

Method of Use
Users can utilize the services offered by the Website by placing their order as a guest. In order for the selected products to be delivered, users will be required to provide information regarding the exact delivery address and access to it, such as postal address, postal code, floor, contact phone, indicated sign on the doorbell, full name, etc. These specific details may be stored in the user’s profile and automatically filled in, so that they are not required to be re-entered in case of future use of the Website’s services. Please read the Privacy Statement and the Cookies Policy.

Provided Services
Orders are placed in writing via the internet by completing and submitting the relevant form available on the Store. The products are displayed on the Website either as available or as available upon order. Subsequently, the user receives a confirmation email, informing them about the availability of the product and any required production time. It is explicitly accepted by the user that, given that The products on the Website are handmade, the availability or production time may differ from what is stated on the product page, and the user will receive relevant information via email. Upon payment of the product, which will follow the informational email, the user accepts both the content of the email and the time required for the production of the product.

Invoicing – Payment
Invoicing is done only with a retail sales receipt to be delivered upon delivery – receipt of the product. For product shipments within and outside Greece, users can choose as a payment method either bank deposit, credit card, or Viva Wallet.

Delivery
Products are dispatched from the headquarters of the Business in Folegandros via a courier service to any location indicated by the user on the order form. Shipping costs depend on the total weight of the order and the destination. Orders placed from countries outside the EU may incur customs duties or other import expenses, which the user is responsible for. The Business cannot accurately predict whether there will be a charge upon importation into each country and what the exact amount will be, as the policy of customs duties varies from country to country. In any case, you can place your order and contact the customs office in your country.

The Business will make every possible effort to dispatch the products as soon as possible, via courier service, within Greece,  within 20 working days and within 30 working days outside Greece, depending on the destination country. The Company is not responsible for delays in execution (including delivery) due to any cause, and therefore the Company is entitled to extend the time for execution. Delays may occur due to lack of construction materials, bad weather, strikes of ships, etc. Force majeure means any event beyond the control of the Company, which could not be foreseen and prevented, resulting in the inability of the Company to fulfill, in whole or in part, any of its obligations under the contract. If such circumstances persist for more than one month, the contract may be terminated by either party without compensation. Beyond that, it bears no responsibility.
In any case of delay in delivery beyond the agreed time, the user must request from the Company to make the delivery within an additional deadline proportional to the circumstances and only if the products are not delivered within this additional deadline, the user is entitled to terminate the contract without compensation.
Cancellations or changes to products in orders by the user are made in writing by contacting the Company’s email (info@creations-folegandros.gr). If the order has started to be implemented, the user is informed about the possibility or not of changing or canceling the products they do not want.

Repairs – Defective Products
The product will be sent in a special box to ensure its safe transportation without suffering any damage.
In case of manufacturer’s defect, the user must immediately inform the company by phone at +306947556151, +302286041524, or via email (info@creations-folegandros.gr) attaching a photo of the product and the relevant documents, within 2 days from the delivery of the product. The product must be sent to the Company so it will be examined for any manufacturing defect. The product must bear the special tag with the product’s barcode  with which it was delivered. If this special tag has been removed, the Company has no obligation to replace or repair the product. The Company has the right to repair or replace the product, choosing which one is more suitable, if the product proves to be defective and the damage is not due to bad use or accident caused be the user. The Company retains the right to not replace or repair the product for free if the terms and conditions of the Company are not met. 

Product Returns – Exchanges
Returns and exchanges are accepted within 14 days from the date of receipt. The product must be in perfect condition, unused, unworn, or in any other condition beyond its original state, and the special tag with the product’s barcode must not have been removed. The returned product must be properly packaged to prevent damage during transportation.
Return and exchange shipping costs are the sole responsibility of the user.

Intellectual Property
Except for explicitly mentioned exceptions (third-party intellectual property rights that have been legally licensed to the company), all content on the website, including logos, trademarks, images, graphics, photographs, designs, texts, and all files of this website, are the intellectual property of the company or third parties cooperating with the company and are protected under the relevant provisions of Greek law, European law, and international conventions. Any copying, analog/digital recording, mechanical reproduction, downloading, modification, resale, and general commercial exploitation of the content of the website, or misleading the public regarding the actual provider of the online store is prohibited. Reproduction, republication, uploading, announcement, dissemination, or transmission, or any other use of the content in any way or medium for commercial or other purposes is allowed only with the prior written consent of the company or any other rights holder of the intellectual property.

User Liability
The user visiting and using the website agrees to use it in accordance with the law and good ethics. They undertake not to use the website to transmit or retransmit illegal, unethical, and harmful content or content and information that infringes upon any rights such as personal, intellectual, or industrial property rights of any third party or violates any law or contract. They agree not to transmit through or to the website any software viruses or any other element harmful from a technical perspective to the website and not to engage in any act of hacking their codes or security codes.

Company Guarantees – Limitation of Liability
The company cannot guarantee the uninterrupted and error-free operation of the website, and it bears no liability towards users for any damages arising from the non-smooth operation or interruption of access to it. The company guarantees that it will demonstrate the diligence required in transactions and this agreement’s execution.
The company, its employees, and/or representatives do not guarantee and bear no liability regarding: a) the uninterrupted and error-free operation of the website, b) the payment of any compensation, expenses, or monetary penalties in case of interruption of the company’s operation and/or in case of use, copying, or presentation of the website or its contents or any other website connected to it, regardless of whether the company knew or should have known this possibility. 
The company is not responsible for any errors in characteristics, photos, and prices of products listed on the website and cannot ensure that there will be no errors for any reason during the introduction and/or updating of the characteristics and/or the price of a product. For this reason, in good faith, if the user finds that a product is offered at an unusually low or high price compared to its market value before placing an order, they must contact the company via email at info@creations-folegandros.gr.

The products are handmade, uniquely crafted items. The final product sent to the user may differ from the product in the photograph on the website. The company is not responsible for differences between the final product and the product in the photograph due to the fact that the product is handmade, as long as the general characteristics are the same as presented on the website (construction material, construction method, design, etc.).
In the context of transactions made through the website, the company is not liable and has no obligation to compensate for any damages or losses resulting from order cancellations, non-execution, or delayed execution for any reason. The company does not guarantee the availability of the products displayed on the website but informs the interested customer based on the available data about the availability or non-availability and undertakes, in case of a change in this data, to inform the user promptly about the non-availability, in which case it incurs no further liability.

Applicable Law and Jurisdiction
These Terms and any modifications thereof are governed by Greek Law. For any dispute arising from the use of the services provided through the website and which cannot be settled out of court, the competent courts of Athens are designated. Finally, you are kindly requested to regularly visit these Terms of the website to stay informed about any changes.